Privacy Policy

1. Introduction

Loomlogic takes the privacy of its learners and website visitors seriously. This policy explains what personal information we collect, how we use it, and the rights you have regarding that information.

This policy applies to all personal data collected through our website at loomlogicb.live, our enrolment processes, and our communication with learners. It is written in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA).

2. Data We Collect

We collect the following categories of personal data:

• Contact information: name, email address, and phone number when you submit an enquiry or enrol in a course.
• Course progress data: records of modules accessed, tasks completed, and assessment outcomes.
• Communications: messages sent to our support email or through our contact form.
• Usage data: pages visited, time on site, and browser type, collected via analytics cookies (with your consent).

Legal basis: We process your data on the basis of contract performance (when you enrol), legitimate interest (website analytics), and consent (marketing communications and non-essential cookies). You may withdraw consent at any time.

Retention: Enrolment and course records are kept for three years following course completion. Contact enquiries are retained for 12 months. Analytics data is retained for 26 months.

3. How We Use Your Data

• To process enrolments and deliver course materials and mentorship sessions
• To respond to enquiries and provide learner support
• To send course-related administrative communications (access details, schedule reminders)
• To improve our courses based on aggregated learner feedback and progress data
• To send marketing emails about new courses or updates — only with your explicit consent, and only if you have opted in

We do not sell your personal data to any third party. We do not share it with advertising networks.

4. Third-Party Services

We use the following third-party services which may process personal data on our behalf:

• Google Analytics: website usage analytics (optional, requires cookie consent)
• Payment processors: payment data is handled directly by our payment provider and is not stored on our servers
• Email delivery services: used to send transactional and course-related emails

All third-party services are selected and configured to meet the requirements of the PDPA.

5. Data Security

We apply standard security measures to protect your personal data from unauthorised access, disclosure, or loss. These include:

• HTTPS encryption on all pages handling personal data
• Access controls restricting data to staff with a need to access it
• Regular review of data handling practices

In the event of a data breach that affects your rights and interests, we will notify you and the relevant supervisory authority as required under the PDPA.

6. Cookies

We use cookies on this website. Essential cookies are required for basic site functionality. Analytics and preference cookies are optional and require your consent. For full details and to manage your cookie preferences, see our Cookie Policy.

7. Your Rights

Under the PDPA, you have the following rights regarding your personal data:

• Access: you may request a copy of the personal data we hold about you
• Rectification: you may ask us to correct inaccurate data
• Erasure: you may request deletion of your data, subject to legal and contractual obligations
• Portability: you may request your data in a structured, commonly used format
• Objection: you may object to processing based on legitimate interest
• Withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you believe your rights have not been respected, you may lodge a complaint with Thailand's Personal Data Protection Committee (PDPC).

8. Third-Party Links

Our website may contain links to external resources such as documentation sites, tool repositories, or other educational material. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies before providing any personal information.

9. Age Restrictions

Loomlogic courses are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected data from a minor, please contact us at [email protected] and we will delete it promptly.

10. Policy Updates

We may update this policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the date at the top of this page. Continuing to use our services after an update constitutes acceptance of the revised policy.

11. Contact

For privacy-related enquiries or to exercise your rights: